Castel Camping Les Bois du Bardelet
France, Loiret, Gien - Locate on map 595 customers reviews Information about the campsite
Detailed comments on the campsite
Review (595)
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Ambiance, pool, peace and quiet
No issues.
Size and facilities
Hedges and grass needed cut.
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Misleading website.& indifferent staff
Le Bois de Badelet, nr Gien, just left this site after 4 nights, very disappointed, not a 5 star site as advertised 🙁 pitches uncut and messy, badly signposted, supposed to have individual water connection as paid for, no that was shared! To add insult, having paid fully on arrival we were phoned to say we owed them 80 centimes! Then they refused one of the coins and we had to go back again with 10cents, all because they calculated it wrong, it was clearly a joke to them, not an apology just sniggering, their phone call to me cost them more than 80 cents 🤣🫣🙄
Nice area by lake
We requested and paid for direct individual water connection on a luxury pitch only to find it was shared & our neighbours complained to reception that we had a hose connected to it. Your website is misleading regarding the water connection. If the pitches have shared water connections you should make it clear.
Dear Lois, Thank you for sharing your feedback on your stay. With regard to the ‘water connection’, this normally corresponds to an arrangement for each person to connect their own installation. After checking, it turns out that the double connection had disappeared on your pitch, and we have just put it back in place. We're sorry that the receptionist who accompanied you to your pitch didn't notice. If this had been reported at the time, we could have rectified the situation immediately. Regarding the payment incident, we also apologize for this human error. We regret that this exchange did not meet your expectations. We hope that despite these inconveniences, you will have a positive memory of your stay in the Loiret. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39
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One of the most welcoming sites we have visited, without exception all of the team were always smiling and friendly, great service. Nice pitch near to the boating lake, we chose a sunny pitch, but there are many shaded pitches too.
Although close to the campsite, double check the coordinates for entering into the SatNav, the ones stated on the website take you up a blind end.
We chose to move from our booked pitch to a classic pitch as we wanted to be on a non shaded pitch.
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site was clean..staff friendly...good range of affordable extra activities..nice evening activities for families
clean and compact...nicely shaded from sun - good outside area - private
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Well kept grounds and nice environment
Shower block is tired and generally facilities need investment. The biggest let down is the “restaurant” which could offer so much more than it does. Its little more than a pizza take-away offering. I expect more from “5*”. The staff are pleasant but this campsite is trading of its past glories.
Extensive and well maintained grounds
Restaurant and aging facilities
Dear Philip, Thank you for sharing your thoughts about your recent stay at the campsite. We are delighted that you enjoyed the beauty of our grounds and the quality of our pitches. Our team works hard to keep the site clean and pleasant. Regarding your comments on the sanitary block, renovations are planned before each season to offer our holidaymakers optimum comfort. Customer satisfaction is our priority. As for the Bar - Snack ‘Le Terrasse Café’, we regret that the menu and concept did not live up to your expectations. We will pass on your message to the tenant manager. We hope that these elements have not marred your stay too much and that you will keep good memories of the Bois du Bardelet. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39
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The pitch was huge and flat.
Availability of certain food and beverages at lunchtime from the bar. Lack of suitable shop for a 5 star site. A 2 hour wait to be shown to our empty pitch. (Staff lunch break?)
Size and level of pitch. Good to have table, chairs and fridge freezer.
Untidy and overgrown hedges and shrubs. The building housing the fridge etc is in need of smartening up.
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Staff at the reception is helpful and supportive. Excellent garbage disposal options.
Outdoor swimming water. Larger assortment in both shop and restaurant.
Extra storage room in separate small shed on the premise.
Damage done by moles. Grass too long.
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We had a fantastic 3 night stay here. The pools and park were excellent, the staff were friendly and attentive and our pitch was very spacious. Wish we had stayed for longer!
Spacious pitch Fantastic swimming pools Great park, trampolines and mini ball pool Clean facilities Friendly and helpful staff Beautiful site which was very well maintained
Not staying here for longer!
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Lovely campsite with lots of trees. Nice swimming pools and playground, great facilities and nice animation. Staff is very friendly.
Just some few suggestions: - big shoe rack at the swimming pools (especially outdoors) - would be nice to grow some trees along the play ground to provide some shade. - lock on the door of the baby washing room (handy when you have 2 toddlers to bathe...) - rack in the shower cubicle of the private sanitair to put shampoo/douchegel on (especially when you have toddlers who like to open bottles)
Spacious, shady pitch! Perfrct bathroom.
Nothing
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We loved the chalet we stayed in by the lake. It was very peaceful and we had lovely views of the sunsets over the two lakes. The swimming pools were great and the kids loved swimming every day and going on the water slides! There were also lots of other great activities which we tried, including pony riding, the mini disco and the games evening.
The chalet was perfect for our needs.
It would have been better if the windows in the bedrooms opened upwards so that we could have the windows open at night time, without fear of the kids climbing or falling out. We had to keep the bedroom windows closed because of this which meant that the nights were very hot and airless!
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The area around the camp site is wonderful - great Chateaux’s, lovely vineyards in Sancerre and Briare is really nice. The lake on site is great to paddle board.
Arrival - chaos, 2 people before us yet as the septic tank was being emptied it was a disorganised joke. Cleanliness - the campsite is dirty, the pool developed a scum line all around the side of the pool and the indoor pool had too much chlorine in the jacuzzi - so much so I couldn’t catch my breath. Service at the bar rubbish - food poor quality and expensive, staff didn’t have a clue how to run a bar. This isn’t a 5* campsite, at best it’s a 3* The owner works hard but she is too short staffed. The showers are dirty and this is not due to the number of people as we have been to busier site
Really close to the showers and both pools
Dirty under a tree full of SAP and a pigeon nest so we were kept awake every. Night - plus we were told be be quiet after 11pm even though we were talking quietly outside our motorhome. Unable to get our trailer on the 1st pitch so kept at reception which was fine but on the day before departure told the staff were too busy to help us push the trailer back to our pitch., really unhelpful and lack of care. We thought looking after clients should be 100% priority but not here. This site doesn’t deserve to be a Les Castels site - it doesn’t meet the standard of other sites in the group
Dear Stephen, We have carefully reviewed your comments about your stay. We are pleased to hear that you enjoyed the surrounding region, with its magnificent castles and vineyards, as well as the water activities on our lake. You had booked a 100m² Classic pitch because the 180m² Comfort pitches, with a water hookup, were no longer available during your reservation. Upon your arrival, you walked to your pitch to check if your camper, trailer, and car could fit, and you realized that the water service was not available on this category of pitch. We checked the availability of Comfort pitches to change your reservation, but unfortunately, they were all already booked. You chose to leave your trailer in the proposed parking space, and our receptionist stayed with you to assist in unloading your car from the trailer before heading to your pitch. This process took some time, but we did our best to assist you. The owner confirmed that the trailer could remain in the parking lot, and you left it there throughout your stay. This choice gave you more comfort, but we regret that you decided to move your trailer to your pitch only the day before your departure. This could have been better organized by scheduling an appointment with a technician. That Sunday afternoon, our technicians were already attending to other tasks and couldn't respond to your request immediately. Regarding the pitch, you requested to change it due to the noise from the birds. We reorganized the reservations to allow you to move to a different spot, and we hope this change improved your comfort. As for the maintenance of the pool, we intensified our efforts during the heatwave to maintain optimal conditions. We are sorry that you experienced any inconvenience. We hope that despite these inconveniences, you still have some good memories and that you find a campsite more suited to your expectations for your future vacations. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39
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Very nice environment
Facilities could use an update. And the electric buggies should be limited in speed, something it seemed like we were next to a race track The electric vehicle charger should also be upgraded to a faster charger type. The current price is very expensive
Ok.....
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Leaving
New staff in bar need to cut the grass and do some cleaning
Good size
Long grass un kept
Hello Paul, We have read your review and regret that your stay did not live up to your expectations. We are pleased to read that you appreciated the size of your pitch. The constant upkeep of our grounds is of paramount importance to us. We practise rational mowing with the sole aim of preserving biodiversity and keeping the plants fresh. We have also put up a notice to inform our holidaymakers on this subject, but we regret this misinterpretation. We look forward to welcoming you back to our pleasant haven of tranquillity. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39
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Spacious site, good separation between access routes and pitches
Toilet facilities outdated and cramped
Large pitch, private space. Good planting and hedging. After initial poor reception was helped to pitch and had a more friendly response.
Initial reception a bit brusque and unfriendly. We are on holiday so first impression and initial contact is important. Pitch was very private, however late first evening around 10pm a member of staff with dog walked into and across our pitch (possibly as a shortcut?) having visited a relative in an adjacent pitch. This was while we were sat out after our meal. Very rude, unnecessary, and a little frightening. My first thought was a possible thief.
Hello Rob, Thank you for choosing our campsite for your holiday. We're delighted that you enjoyed our spacious domain, the landscaping and the privacy of your pitch. It is one of our strengths to offer generous and private spaces. We attach great importance to welcoming our guests, and we regret this first impression. Your comments have been shared with our team so that everyone can take care of these points. With regard to the person with her dog, she wanted to cross thinking that the pitch was empty. When she saw that it was occupied, she apologised to the lady and turned back to take the path on the other side. We understand that you have been affected by this event, particularly because of your fear of dogs, and we are very sorry. We note your feedback on the toilets. We regularly carry out renovations and improvements to ensure the comfort of our facilities. We hope you have fond memories of your stay and look forward to welcoming you back to the Loire Valley. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39
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Lovely peaceful campsite the pool was lovely
Unfortunately we had an awful meal in the restaurant. The goats cheese salad consisted of lettuce tomato and a tiny piece of goats cheese no dressing no bread and twelve euros!
Perhaps the biggest pitch we have ever stayed on lovely and private with electric and water
The restaurant
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The site was excellent, and the staff friendly and helpful. We thoroughly enjoyed our stay.
Plenty of space in a quiet part of the park.
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We love the feeling of the place and the fabulous setting.
Over the last 2 years the restaurant has become a more basic snack bar with limited choice. When run by the lovely lady and her mother it was a restaurant
Change pitch as did not need furniture. Mistake on booking as always choose same pitch every year. The staff found us an alternative and provided excellent customer service
The pitch we were booked on but did not stay had no character or view
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I had made a mistake on my booking, but staff soon resolved this
Good sized pitch, but placed away from other occupied pitches. Therefore we felt quite isolated and this gave the impression the site was empty. Excellent showers and toilets
Hello Tina, We are delighted to hear that you enjoyed our domain. Our team is always on hand to help resolve any issues and ensure that your stay runs smoothly. We have taken note of your comment about the location of your accommodation. Your peace and quiet is our priority, but we understand that some holidaymakers prefer to be closer to the entertainment centres. When you make your next booking, please let us know your preferences. We look forward to welcoming you back to our beautiful region. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39
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Very helpful staff. Campervan pitch with electric supply was perfect and easy. The pitch was a short distance away from water, chemical toilet waste and waste drainage and easy to use and access.
Bar /restaurant needs more staff as we had to wait some time to get served drinks on a number of times as the restaurant took priority. The bar staff member was very friendly and helpful but he was alone and needed help.
Easy access and facilities very good.
No
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Spacious full service pitch. Good fishing. Immaculate facilities. Cheerful friendly helpful staff.
Shorter grass on pitches and more hardstanding for cars on grass pitches.
Spacious pitch with full facilities. Provided areas of sun and shade for relaxing.
Long grass and lack of hardstanding for the car.
Hello Ian, Thank you very much for your feedback and for your excellent rating! We are delighted that you enjoyed our spacious pitches, fishing pond and friendly team. We strive to keep our facilities spotless and create a happy atmosphere for our visitors to enjoy their stay. We are constantly working to improve our campsite and all constructive suggestions are taken on board. We look forward to welcoming you back to Castel Camping Les Bois du Bardelet to enjoy a relaxing break in the green countryside. The team of Camping Les Bois du Bardelet +33 2 38 67 47 39
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